Platform → Automation Grow / Automation Your store follows up.
Your store follows up.
Even when you're not looking.
Separate order updates from retention campaigns, then choose the right timing and channel for every message.
WhenThe customer leaves the cart
After the right delayReminder message
Per your setup and planWhatsApp follow-up
Automation active — follow the results in reports
The cart isn't forgotten
Every customer has context
Well-timed recovery messages bring customers back to the products they picked.
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Every order has its updates
Confirmation, status-change and invoice notifications serve post-purchase operations; they're set up separately from marketing campaigns.
OrdersIn progress
01New orderReceived
02Payment statusUpdated
03Prepare & shipIn progress
04DeliveredComplete
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Abandoned cart? Open the right conversation
Cart recovery options offer an email and WhatsApp path depending on your setup and plan.
Retention journeyAbandoned cart
The customer left products in the cart
The right timeEmail reminder
Per store setupWhatsApp message
Review the result in the store dashboard
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A customer isn't just a number
Segment and win-back campaigns help you choose the audience and timing instead of one message for everyone.
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After delivery, ask about the experience
Review requests complete the customer journey after fulfillment.
01 Delivered
02 Review request
03 Customer follow-up
The next step
connects to the last.
Pick the right segment→ Ready to start? Your store, and everything that runs it.
Start your store