Frequently Asked Questions About Offers and Coupons

Five types: Bundles (FBT), Cart Drawer, Post-Purchase (Upsell), Quantity Discounts, and Popup Offers — not six as might be rumored.

Smart offers appear automatically at specific points in the shopping experience without a code, while coupons are discount codes (letters and numbers) the customer enters manually, or that apply automatically under specific conditions.

No, the currently available channels are email and WhatsApp only (via WATI or WhatsApp Cloud API) — there is no separate SMS channel.

Use a "Segment campaign" from Automated Campaigns, choose a ready-made customer segment or create a custom one, and send to them via email or WhatsApp.

Metrics are spread by campaign type: the revenue column on the Automated Campaigns page, the Overview tab in Smart Offers, and the usage count on the Manage Offers page.