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Customers

Customer list, import, and segmentation for targeted campaigns

Full articles

Managing the Customer List and Customer Profile

Browse your customer list, add customers manually, and get to know every detail of the customer profile.

Importing a Customer List from a File

The current state of bulk-importing customer data and the available alternatives.

Segmenting Customers for Targeted Campaigns

Split your customers into custom segments based on purchase behavior to target them with more precise campaigns.

Contact Form Submissions from Your Store

Receive and review contact form messages from your store via the Leads page.

Frequently Asked Questions About Managing Customers

Quick answers to the most common questions about managing customers.

How do I add a new customer manually?

From Customers → Customers, click "+ Add customer" and fill in the first and last name, plus at least an email or phone number.

Can I bulk-import a customer list from an Excel or CSV file?

No, bulk customer import from a file isn't available in the dashboard yet (unlike product import). Manual add or automatic sign-up from the storefront are the only ways in.

Where do I find a customer's total spend and order count?

On the customer's own profile (click their name in the list) you'll find a stats bar at the top showing days as a customer, total orders, and total amount spent.

How do I target a specific group of customers with an offer or message?

Use the "Segments" feature under performance tracking, which lets you build a customer segment with custom rules (like top spenders or most frequent buyers) or use one of 10 ready-made segments.

Can I see the messages that come in from my store's "Contact us" form?

Yes, from Customers → Leads. This page collects every contact-form submission from your store in one exportable table.

Does deleting a customer erase their past orders?

No, deleting a customer only removes their account — their order history stays intact on the Orders page separately.

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