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Frequently Asked Questions About Shipping

Quick answers to the most common questions about shipping.

Last updated: 2026-09-07

❓ Frequently Asked Questions About Shipping

How do I add a new shipping zone?

From Settings → Shipping Zones → Add shipping zone, and set the country, governorates, shipping rate, and estimated delivery time.

How do I connect a shipping company like Bosta, Mylerz, or Turbo?

From Settings → Shipping Companies, choose the company you want and click Set up, then enter the connection details (API Key or login credentials) from your account with that company.

Is pricing calculated based on order weight?

No, pricing currently depends on the geographic zone with a flat rate for each shipping rate you add, not on tiered weight ranges.

Why can't I find a print shipping label button?

Most likely because you haven't yet made an active connection to a shipping company that supports issuing labels — connect a shipping company first from Settings → Shipping Companies.

How do I track the shipment status of a specific order?

From the order's fulfillment page, you'll find the shipping company and tracking number fields, which let you and the customer follow the shipment's status.

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