Frequently Asked Questions About Managing Customers
Quick answers to the most common questions about managing customers.
Last updated: 2026-09-09
❓ Frequently asked questions about managing customers
How do I add a new customer manually?
From Customers → Customers, click "+ Add customer" and fill in the first name and last name, plus at least an email or phone number.
Can I import a customer list from an Excel or CSV file?
No, bulk customer import from a file is not currently available in the dashboard (unlike product import). The available methods are manual addition or automatic registration from the storefront.
Where do I find the total purchase amount and number of orders for a specific customer?
From the customer's own profile (after clicking their name in the list) you'll find a stats bar at the top of the page showing how many days they've been a customer, total orders, and total amount spent.
How do I target a specific group of customers with an offer or message?
Use the "Segmentation" feature under Performance Tracking, which lets you build a customer segment with custom rules (like top spenders or most frequent buyers) or use one of the 10 ready-made segments.
Can I see the messages coming in from the "Contact us" form on my store?
Yes, from Customers → Leads. This page gathers every contact form message received from your store into one exportable table.
Does deleting a customer erase their previous orders?
No, deleting a customer only erases their account, and their previous order history remains on the Orders page separately.
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