Managing Cash on Delivery Orders

Enable cash on delivery and set its limits, and collect its payments from the order page.

Last updated: 2026-09-27

🔧 Steps to enable and manage cash on delivery (COD)

1
From store settings, choose Payment gateways, you'll find a Cash on delivery card among the available gateways — enable it with the toggle next to it.
The toggle to enable the Cash on delivery gateway within the list of payment gateways

📍 The toggle to enable the Cash on delivery gateway within the list of payment gateways

2
After enabling it, set the usage limits: the Maximum order value (above this amount, the cash on delivery option automatically disappears from the checkout page), and Additional collection fee you can add to orders paid in cash.
The Maximum order value and Additional collection fee fields for the cash on delivery gateway

📍 The Maximum order value and Additional collection fee fields for the cash on delivery gateway

3
At the order level itself, open any cash-on-delivery order from Orders — you'll find two buttons: Collect payment to record cash receipt manually, and Send invoice if you want to send the customer an alternative electronic payment link.
The Collect payment and Send invoice buttons on the details page of a cash-on-delivery order

📍 The Collect payment and Send invoice buttons on the details page of a cash-on-delivery order

💡 Cash on delivery orders stay in an "Unpaid" status until you record the collection manually yourself — the system doesn't confirm cash receipt automatically because it happens outside the platform at the time of delivery.

❓ Frequently Asked Questions

What happens if an order exceeds the maximum order value?

The cash on delivery option automatically disappears from the customer's checkout page, and only the available electronic payment options (like Kashier) remain visible to them.

Is the collection fee automatically added to the order total?

Yes, if you enabled an additional collection fee, it's automatically added to the final order value when the customer chooses cash on delivery.

Do I have to click Collect payment as soon as the order arrives?

It's best to record it at the moment you actually receive the amount from the delivery agent or the customer, so your payment status stays accurate and matches reality in your reports.

OrdersCash on DeliveryCOD

ابدأ اليوم

Plans from EGP 599/month — 0% commission

Start your store free

3-day trial · no credit card