Customer Order Notifications (WhatsApp / Email)
Set the customer notification channels for every automation order event.
Last updated: 2026-09-27
📌 Customer order notifications aren't a standalone settings page — they're set per order event individually from within Automations, and this is the real flow we arrived at after a direct audit of the dashboard.
🔧 Steps to set customer notification channels for an order
1
From the sidebar, go to Automated campaigns, you'll find a list of the ready-made order events, click the event and then Edit.
2
Scroll to the Channels and templates section — you'll find two checkboxes for the two available communication channels: Email and WhatsApp.
📍 The Channels and templates section — the Email and WhatsApp checkboxes for choosing the notification channel
3
Enable or disable the channel needed for this specific event, then save the change — each order event has its own independent channel setting.
💡 We noticed in the dashboard only two channels currently available for notifications: Email and WhatsApp. We did not notice an SMS option within the channels and templates section.
❓ Frequently Asked Questions
Can I enable both WhatsApp and email together for the same event?
Yes, the two are independent checkboxes, you can enable one or both together for the same order event.
If I have more than one order event, is the channel setting shared between them?
No, each event has its own independent edit page with its own channels and templates section — you need to set the channels for each event separately.
Does WhatsApp work automatically without any additional setup?
The WhatsApp channel is linked to the "Automated campaigns → Channels" settings in the sidebar — check it to make sure it's connected properly before enabling it on any event.
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