Frequently Asked Questions about Orders

The overall order status changes automatically based on the fulfillment and payment statuses together, while payment status only tracks whether the order value has been collected or not — see the "Processing orders and updating their status" article for details.

Yes, from the "More actions" menu on the order page you can choose to cancel the order, but cancelling alone doesn't automatically return the money to the customer — if you need to return the amount, use the "Refund" button separately.

It depends on the event and the channels enabled for it in Automations — see the "Customer order notifications" article to set the right channels for each event.

Editing items on a confirmed order is limited from the order interface itself — usually the best approach is to cancel the old order if it's still at an early stage, and create a new one with the correct products.

From the customer's own page (Customers), you'll find a record of every order linked to them, or you can use the search filter by name or email from the orders page.