Why Don't My Gateway's Numbers Match the Platform's Numbers?
Common reasons for discrepancies between your payment gateway's numbers and the TakeTheme dashboard's numbers.
Last updated: 2026-09-07
🔍 Why don't my gateway's numbers match the TakeTheme dashboard's numbers?
One of the most common questions from merchants: why is the total sales figure in the payment gateway's account (Kashier or Paymob, for example) different from the total sales figure shown in the TakeTheme dashboard? Here are the most common reasons for this discrepancy:
1
The gateway's own fees: payment gateways deduct a fee percentage from every transaction before transferring the net amount to your account, so the figure shown in the TakeTheme dashboard is the full order value, while the figure in the gateway's dashboard may be the net amount after fees.
2
Timing differences: an order placed on the last day of the month may show up in TakeTheme reports on the order date, while the actual transfer of funds from the gateway to your bank account takes a day or more, so it shows up in the gateway's statement on a later date.
3
Cancelled or refunded orders: if you cancel an order or issue a partial refund after payment, it may remain counted in the initial total sales figure in the TakeTheme dashboard at the moment of the order, while the gateway reflects the net value after the refund.
4
Cash on delivery (COD): cash-on-delivery sales are counted in total sales in the TakeTheme dashboard immediately, but they don't actually pass through an electronic payment gateway at all, so it makes sense they wouldn't appear in the Kashier or Paymob dashboard to begin with.
💡 We checked the TakeTheme dashboard for a dedicated reconciliation report that automatically matches each gateway's numbers with the platform's numbers, and did not find a page dedicated to this specifically at the time of writing — matching is currently done manually by comparing the gateway's statement with TakeTheme's sales reports.
❓ Frequently asked questions
Does this difference mean there's an error in my account?
Not necessarily — most discrepancies are normal and result from fees, timing, and how cancelled orders are counted, as explained above. If the difference is large and doesn't make sense, open a support ticket with the details.
Where do I find my store's official total sales figure?
From the Reports page or the main Dashboard in TakeTheme — this is the figure that reflects all of your store's orders across every payment method.
